***AFTERSALES CUSTOMER SUPPORT***
Looking for a part-time role that offers variety, customer contact and the chance to make a real difference in a growing business?
We’re recruiting for an office-based Part-Time Aftersales Customer Support person to join a small, specialist business who deal with customers across the UK and Ireland.
Working closely with the Managing Director, you’ll play a key role in supporting customers, coordinating aftersales services and keeping everything running smoothly. It’s a varied position combining customer liaison, order processing and general administration. Full industry training provided.
Salary – £14.50PH. Hours either 9am-1pm or 9am-2pm over 3 days (days to be agreed)
Key responsibilities for the Aftersales Customer Support include,
- Responding to customer enquiries, preparing quotations and processing spares orders
- Building relationships with existing customers and promoting additional products and services
- Coordinating service, maintenance and refurbishment projects, liaising with customers, manufacturers and engineers
- Processing sales, purchase and shipping invoices, raising statements and assisting with outstanding payments
- Maintaining customer records, databases and order trackers
- Supporting marketing campaigns and providing general administrative support to the Managing Director
What are we looking for?
- Previous experience in an administrative, customer-facing role and a confident telephone manner essential
- Good working knowledge of Microsoft Word and Excel
- Strong organisational skills and excellent attention to detail
- A proactive, self-motivated approach and a willingness to learn
- Experience with QuickBooks or ACT would be an advantage, but isn’t essential
- Own transport essential. Free onsite parking
- Be comfortable with a dog in the office
This position would suit a well-organised person who enjoys a varied and busy part-time role within a small business where they could really make a difference.