Service Controller

£26,000-£28,000 pa + Free on-site Parking
3 weeks ago

Are you a highly organised and experienced Service Controller with the ability to keep all the balls in the air whilst under pressure? If this sounds like you then read on.
We have an immediate permanent full time opening for a pro-active Service Controller to join a relaxed but busy service department team.
Salary £26-28K per annum based on experience
Key responsibilities for the Service Controller include;

  • Answer incoming calls into the office and log breakdowns
  • Booking in all breakdowns and scheduling Engineers to attend
  • Input Engineer’s timesheets on a daily basis
  • Communicate with the customer to give them updates on all live breakdowns
  • Invoice all retail work that has been completed
  • Resolve all customer invoice queries
  • Cover other diary locations during peak times for Holiday

The ideal Service Controller will need the following;

  • Previous experience of scheduling Engineers for breakdowns
  • Ability to work under pressure and to tight deadlines
  • Time management skills
  • A good understanding of customer service procedures, policies and best practice
  • A willingness to help both internal and external customers
  • Own transport essential, free on-site parking

Incentives that can give the Service Controller the option to earn and additional £1000 per annum
This role would suit a Service Controller with scheduling experience with engineers and is used to working in a busy, challenging fast paced environment


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