Service Controller

£26,000-£27,000 pa
3 weeks ago

Calling all Service Controllers or Schedulers who have the ability to efficiently dispatch Engineers from A to B.
We have an immediate permanent full time opening for a pro-active Service Controller to join a relaxed but busy service department team.
Salary £26-27K per annum based on experience
Key responsibilities for the Service Controller include;

  • Answer incoming calls into the office and log breakdowns
  • Booking in all breakdowns and scheduling Engineers to attend
  • Input Engineer’s timesheets on a daily basis
  • Communicate with the customer to give them updates on all live breakdowns
  • Invoice all retail work that has been completed
  • Resolve all customer invoice queries
  • Cover other diary locations during peak times for Holiday

The ideal Service Controller will need the following;

  • Previous experience of scheduling Engineers for breakdowns
  • Ability to work under pressure and to tight deadlines
  • Time management skills
  • A good understanding of customer service procedures, policies and best practice
  • A willingness to help both internal and external customers
  • Own transport essential, free on-site parking

Incentives that can give the Service Controller the option to earn and additional £1000 per annum
This role would suit a Service Controller with scheduling experience with engineers and is used to working in a busy, challenging fast paced environment


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