Retail Sales Consultant

8 months ago

***RETAIL SALES CONSULTANT***
We are delighted to be recruiting an experienced and engaging Retail Sales Consultant to join our industry leading high-end retail clients. Working within a stunning showroom the Retail Sales Consultant will become part of a small, friendly team who all thrive on delivering impeccable service to their discerning customers nationwide or overseas.
This is a super varied role covering retail sales (in-store, phone and online) as well as head office duties such as operations, supplier management, office administration & customer service.
Salary £23-26K depending on experience + commission up to 28K OTE in first full year. Commission is uncapped and would certainly increase with experience and ability + excellent benefits.
Key responsibilities for the Retail Sales Consultant include,

  • Engaging with customers, understanding their requirements and helping them select the right products to suit them by providing guidance
  • Act as a brand ambassador, delivering a positive customer experience at every touch point
  • Write accurate detailed sales quotations in a timely manner
  • Proactively manage enquiries to convert leads into sales
  • Manage order fulfilment, working closely with suppliers and delivery teams
  • Competently resolve customer service issues (verbally and written)
  • Ensure sales documentation is up to date and accurate at all times – updating price lists, price tickets, showroom literature and website listings
  • Updating and maintaining the e-commerce website with the latest content and promotions
  • Updating and maintaining the retail POS system

The ideal Retail Sales Consultant will need,

  • Previous experience within a customer facing role
  • Ability to close sales and upsell
  • Passion for pleasing customers and delivering exceptional customer service
  • Excellent communication skills, both written and spoken, as well as impeccable attention to detail
  • Good numeric and negotiating skills
  • Able to quickly learn and retain a great depth of product knowledge
  • Excellent and fast computer skills including a good working knowledge of excel (training will be given across all systems but any CMS/web experience would be an advantage)
  • Full UK driving licence and own transport essential due to location. Free on-site parking

In return you can expect comprehensive training, 31 days holiday (includes bank holidays), generous employee store discount and uncapped commission structure.
This Retail Sales Consultant role would suit a hard-working, proactive and positive person, who enjoys working as part of a small team within a growing and ambitious company where there is plenty of scope to develop within the role depending on the skill set.
Hours 9am-5.30pm Monday-Friday, 9am-5pm Saturdays. You will be required to work 2 Saturdays per month (with a day off during the week)

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