Customer Success Manager

£30,000-£40,000 pa + Benefits
Godalming
Full-Time
6 days ago
19529

***CUSTOMER SUCCESS MANAGER VACANCY***

We are delighted to be recruiting a Customer Success Manager with experience of working in a SaaS environment. As a Customer Success Manager you will be responsible for ensuring customer satisfaction and for driving digital workplace success.

Salary £30-40K depending on experience + benefits.

Key responsibilities for the Customer Success Manager include;

  • Be the primary point of contact for designated portfolio of customers across varied sectors and industries
  • Drive the overall customer relationship, acting as the customer advocate in the business
  • Working with customers to establish critical goals
  • Establishing a trusted advisor relationship with the customer to drive continued value of our products and services
  • Use analytics data and other measurement tools to understand where usage of the product can be approved
  • Coordinating regular meetings with leadership members from the client and internal teams to ensure that customer satisfaction is high
  • Recognise, address and escalate customer needs/issues cross-departmentally to ensure a quick resolution
  • Train and up-skill customers when new product features are released
  • Identify and share customer success stories in a written format with the business

The ideal Customer Success Manager will need;

  • Previous experience in a Customer Success Management role or Project Management or Account Management
  • Experience working in a SaaS environment
  • Experience working with digital workplace platforms either as a manager or end user
  • Experience within a fast paced, dynamic and entrepreneurial company
  • Be highly organised and able to prioritise, multi-task, work under pressure and to deadlines
  • Excellent attention to detail essential
  • Own transport essential, free on-site parking

This Customer Success Manager role would suit a structured, focused and pro-active who thrives on acting as the customer advocate within the business.

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